Front Desk/Concierge Agent

This role combines front desk operations with personalized concierge service. The ideal candidate is welcoming, knowledgeable, and passionate about creating exceptional guest experiences. Responsibilities include guest check-in and check-out, managing reservations, providing destination information, arranging tours and transportation, handling special requests, and ensuring every guest enjoys a seamless and memorable stay.

Requirements:

• Previous experience in hospitality, front desk, or concierge services
• Excellent communication and guest service skills
• Strong knowledge of local attractions, restaurants, and activities
• Proficiency with hotel systems (Room Master experience is an asset)
• Ability to work flexible shifts, including weekends and holidays
• Professional appearance and positive, proactive attitude